Contact us

Contact Us

We value your feedback and would like to assist you with any questions or concerns you may have about our services.

Getting Support

To ensure we can help you efficiently, please choose the most suitable support channel for your issue:

• For general information, room bookings, dining reservations, or other non-casino related inquiries: Contact us through our website's contact form. We will respond to your query within 24-48 hours.
• For gaming-related questions, account verification, technical issues, or responsible gambling assistance, please visit our Help Centre below.

Help Centre

Our comprehensive Help Centre contains frequently asked questions and detailed answers on a wide range of topics, including:

• Account creation and login
• Deposits and withdrawals
• Gaming rules and guidelines
• Responsible gaming policies

You can access the Help Centre.

Live Chat Support (Available)

For immediate assistance with your account or technical issues, please use our Live Chat feature. Our support team is available during the following hours.

Please note that we will respond as quickly as possible, but in some cases, it may take up to 30 minutes for a response.

Email Support

For more complex issues or if you prefer written communication, please email us.

We aim to respond within 24-48 hours of receiving your email. Please ensure you have provided all necessary information and attachments so we can efficiently assist you.

Responsible Gambling Assistance (Available)

If you are experiencing any issues related to responsible gaming or need assistance with our self-exclusion program, please contact us through the above channels.

We provide support for MGM Rewards members who may be struggling with their gaming habits. Our experienced team will guide you through our GameSense program and help you find the necessary resources to maintain a healthy relationship with gaming.

Technical Support

For technical issues related to your account or online experience, please contact us via Live Chat or email. We'll do our best to resolve any problems promptly and efficiently.

Account-Security Assistance (Available)

In case of suspected fraudulent activity on your account, please contact us through the above channels immediately. Our security team will investigate and take necessary actions to protect you from further unauthorized access.

Complaint or Dispute Guidance

If you have a complaint about our services or would like to dispute an issue with your account, please follow these steps:

1. Review our Terms of Service and General Conditions.
2. Visit our Help Centre for frequently asked questions related to the topic in question.
3. Contact us through Live Chat or email with all relevant details and documentation.

We'll review your case promptly and respond with a resolution within 24-48 hours. In some cases, we may need additional time to investigate and resolve the issue.

Preferred Contact Methods

If you have any feedback or concerns about our communication methods or support services, please do not hesitate to contact us through one of the above channels.

Thank you for choosing Bellagio and MGM Resorts International as your gaming destination. We are committed to providing a safe, responsible, and enjoyable experience for all our guests.